Guest cancels the tour due to any personal reason
- If any Guest decides to cancel the tour for any reason whatsoever, they shall immediately send an email to RNJ sales person from their registered email ID.
- Cancellation will attract cancellation charge as stated hereinabove which is calculated on Net Tour Price and varies as per the time duration between the cancellation date and the tour departure date. The cancellation charge will also differ tour wise / sector wise / category wise.
- RNJ is not liable to give any details or bifurcation of the cancellation charge.
- Any refund payable to the Guest as per the cancellation policy will be paid within 10 working days or when the refund is generated
- Once the booking is cancelled, it cannot be reinstated. Any reversal / re-booking will be treated as fresh booking and additional charges are applicable
Tour cancelled due to Visa Rejection - Deemed Cancellation
- Rejection of visa will lead to deemed cancellation and the booking will stand cancel without any intimation or confirmation from the Guest.
- Visa rejection date will be considered as the date of cancellation and the cancellation charge will be applicable accordingly.
- Guest can re-apply by paying additional visa charges, however granting of visa is at the discretion of the respective Consulates and RNJ will not be responsible for the same.
- If visa is not granted even the second time, the cancellation charge will be based on the date of the rejection of second visa.
- If no intimation of visa (granted/rejected) is received from the respective Consulate / Embassy, then it is considered as deemed cancellation and cancellation charge will be applicable as stated hereinabove.
- In case of group booking, if visa of an individual is rejected and the rest of the group cancels the Tour then cancellation charges as mentioned in the table herein above shall be applicable to the entire group.
- Visa copy is always sent to Guest on email by RNJ whereas sometimes Consulates send passport directly to the Guest residence. In both the cases it is the responsibility of the Guest to check the visa sticker and verify that the personal details and visa validity is accurate. Due to a mistake, if the immigration office does not allow the Guest to leave or enter the country, then RNJ will not be responsible for any refund / losses / consequences.
- In certain cases where Air/Visa is processed more than 91 days in advance, on cancellation actual Air charge/visa fees is applicable in addition to above cancellation charges.
Non-payment of tour price - Deemed Cancellation
Guest is required to pay full tour price at the time of booking / 60 days / 45 days prior to the tour departure date. If the payment is not received during the mentioned time frame then RNJ reserves the right to cancel the booking without any written notification and forfeit the paid amount. In such a case, the cancellation notice will be treated as cancellation date and cancellation charges will apply as per the policy.
Right of admission and termination
- RNJ reserves the right to say ‘No’ to the booking of any Guest without divulging any reason or justification.
- RNJ reserves the right to terminate the tour of any Guest while on road if the Guest does not follow the group tour decorum or misbehaves with co-passengers / Tour Manager / Coach Captain / Local citizens or creates nuisance etc.
- Guest will have to make arrangements for their return travel on their own and no refund is applicable under such circumstance.
- In such a case no refund or compensation is applicable.
Discontinuation from ongoing tour
- If Guest discontinues / terminates the tour for any personal reason, it is termed as deemed cancellation and no refund will be applicable.
- RNJ team will assist the Guest to book the required services, however all expenses for the same will have to be paid by the Guest immediately in advance.
Travel Insurance
- The Guest opting for Customized Holidays, Inbound Holidays and MICE Tours, the price is non inclusive of Insurance charge hence Guest need to purchase travel insurance separately.
- Certain cancellation cases can be eligible for insurance claim however settlement of the claim is at the sole discretion of the Insurance Company and RNJ is not responsible for the same.
- In case of any incidence probe to insurance claim, it is mandatory to intimate Insurance Company and RNJ within 24 hours of any such incident.
- In case of any personal travel insurance policy obtained by Guest, RNJ is not liable for any claim processing and communication with Insurance Company.
Some information that you should have about refund:
- Refunds, if any, for variation / modification / amendments / alteration and / or cancellations etc. of any tour will be paid directly to the guest by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
- Refunds (if any) will be processed as per the applicable terms and conditions and will be interest free. The company shall not be liable to pay any interest on the amount refunded to the guest.
- Refund processing takes time ranging from minimum 30 days to 60 days depending upon the season
- Incase the guest holds Valid Visa or Visa fee is directly paid by guests at consulate, refund will be processed within 7 working days upon submission of Visa Copy.
- No refund will be payable:
- Where full deposit is required to be paid in advance to the concerned authorities to enable the Company to confirm the reservation
- If services of the tour are modified, varied, amended, cancelled or not utilized.
- If any guest decides and / or is required to cancel the tour due to any changes made in the rules by the concerned Government.
- Where airfares are contracted in bulk for Air Inclusive departures.
- If the tour is indefinitely postponed due to a natural calamity, riots, political calamities or any other unforeseen calamities.
- Refund is not applicable for sectors on Indian/World tours wherein air tickets are non-refundable and date change is not allowed.
- For all Card payments - Payment received by Cards and if there is any refund, such refund will be done through the respective cards Financial Institutions and credited to the same card. The charges for transaction to be borne by the guests.
The Company reserves the right to:
- Take the booking for the group tour and individual tour.
- Cancel bookings even after the acceptance of the payment without assigning any reason. In this case the company shall refund the money to the guest.
- Dismiss any guest from the tour for misbehavior especially if it affects the group and Physical or verbal assault to the Tour Manager.
- Withdraw discounts at any point of time.
- Change the routing of Air Travel.
- Change hotel and/tour program due to unavoidable circumstances.
